| 🚀 ONBOARDING & KICKOFF |
| Discovery Process |
Rapid swarm-based org analysis (48-72 hours) |
2-4 week individual assessment |
3-6 month hiring and onboarding process |
4-8 week formal discovery phase |
| Contract Negotiation |
No SOWs - sign and start immediately |
2-4 weeks legal review and MSA setup |
Offer negotiations and background checks |
6-12 weeks SOW development and approval |
| Kickoff Readiness |
Admin arrives with roadmap in hand |
Learning curve and context building |
Months of training and system access |
Additional discovery workshops needed |
| Time to First Value |
Immediate |
Week 2-3 |
Month 1-2 |
Month 2-4 |
| Upfront Investment |
$0 (included in monthly fee) |
$5,000-15,000 setup costs |
$15,000-30,000 recruiting/onboarding |
$25,000-75,000 discovery and contracting |
| 💰 COST STRUCTURE |
| Monthly Cost Range |
$8,500/month |
$12,000-20,000/month |
$85,000-150,000/year + benefits |
$25,000-50,000/month |
| Contract Commitment |
Month-to-month (no lock-in) |
6-12 month minimum |
Permanent hire + severance risks |
3-6 month minimum projects |
| Hidden Costs |
None - all-inclusive |
Onboarding, training, management overhead |
Recruitment, benefits, training, turnover |
Change orders, scope creep fees |
| 🎯 RESOURCE QUALITY |
| Skill Level |
Senior Salesforce experts with DevOps mastery |
Variable (junior to senior) |
Depends on hiring success |
Senior consultants
Variable admin/developer |
| Availability |
9am-5pm EST (customizable) |
Limited to individual's schedule |
40 hours/week max |
Project-based availability |
| Expertise Access |
Direct access to senior technical experts |
Limited to assigned individual |
Siloed knowledge |
Limited to project team |
| 🚀 FLEXIBILITY |
| Scaling |
Instant access to broader team |
Slow - need to hire additional staff |
Months to hire/train new people |
New project negotiations |
| Project Changes |
Real-time adaptation |
Change management overhead |
Internal politics and delays |
Change order processes |
| ⚡ TECHNOLOGICAL SUPERIORITY |
| DevOps Implementation |
✅ World-class automated CI/CD pipeline |
❌ Manual or basic processes |
❌ Requires building from scratch |
❌ Project-specific, non-transferable |
| Release Cadence |
Guaranteed release schedule |
Ad-hoc or monthly at best |
Quarterly releases typical |
Project milestone-based |
| Version Control |
✅ Enterprise-grade metadata management |
❌ Basic or manual versioning |
❌ Requires investment and setup |
❌ Project-limited implementation |
| Testing & QA |
✅ Automated testing with every release |
❌ Manual testing (if any) |
❌ Requires dedicated QA resources |
❌ Limited to project scope |
| 📈 SERVICE DELIVERY |
| Response Time (Critical) |
1-2 hours guaranteed |
Depends on individual availability |
Immediate (if available) |
Business hours only |
| Response Time (Standard) |
4-8 hours guaranteed |
24-48 hours typical |
Variable |
1-3 business days |
| ⚠️ RISK FACTORS |
| Personnel Risk |
✅ Team-based delivery (no single points of failure) |
❌ High - dependent on individual |
❌ Medium - hiring/retention challenges |
❌ High - consultant availability |
| Technology Risk |
✅ Proven, battle-tested processes |
❌ Varies by individual capability |
❌ High - unproven internal processes |
❌ Medium - project-specific solutions |
| 📊 MEASURABLE OUTCOMES |
| Time to Value |
1-2 weeks |
4-8 weeks |
3-6 months |
2-4 months |
| Release Frequency |
52 releases/year |
6-12 releases/year |
4-6 releases/year |
Project-dependent |
| Uptime Guarantee |
99% SLA |
No guarantees |
No formal SLA |
No guarantees |
| Infrastructure Ownership |
DevOps infrastructure is yours to keep (no additional cost) |
No infrastructure transfer |
Build from scratch (6-12 months) |
Project-specific, non-transferable |
